Our Service Promise

We strive to be a national leader in all areas of our business-scheme management, regulatory operations, claims and liability management, and corporate management. We will work to exceed expectations and deliver excellence in everything we do.

What you can expect from us

We will:

Be honest, open and transparent in our dealings with you
Listen to you, treat you with courtesy and respect your individual circumstances
Keep you informed
Welcome your feedback and respond as appropriate in a timely manner
Help you understand your rights, entitlements and obligations in accordance with applicable legislation
Make timely decisions
Be accountable for our actions.

Comcare Canberra Office