Business Summary
The Energy & Water Ombudsman NSW (EWON) is the government approved dispute resolution scheme for New South Wales electricity and gas customers, and some water customers.
We are not a consumer advocate and we do not represent industry. We work towards a fair and reasonable outcome for all parties in a dispute. As a not-for-profit industry-based Ombudsman scheme, our funding comes from fees paid by energy and water providers, which are required by law to be our members. These fees consist of fixed fees and additional charges for complaints we receive from customers.
If you have an issue with your provider, contact them first. If they are unable to resolve the problem or you're not satisfied with their response, contact us.