Energy and Water Ombudsman Queensland

Rockhampton

General Enquiries - Rockhampton

More Locations
QLD

1800 662 837

Level 2 209 Bolsover Street, Rockhampton QLD 4700

www.ewoq.com.au
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Business Summary
Energy and Water Ombudsman Queensland (EWOQ) provides a free, fair and independent dispute resolution service for residential customers and small businesses throughout Queensland who have an unresolved issue with their electricity or gas provider. We also provide this service for residential and small business water customers in South East Queensland. With offices in Brisbane, Rockhampton and Cairns we can work directly with you and your provider to investigate and resolve disputes.
About Us

EWOQ was established under the Energy and Water Ombudsman Act 2006 to investigate and resolve particular disputes involving energy and water providers. When we started in 2007 our jurisdiction started with small electricity and reticulated gas customers in Queensland. Today we cover a wide range of disputes and complaints relating to electricity and gas across Queensland and water in South East Queensland. We also provide our services to customers in embedded networks to ensure residential electricity customers who get their power through a privately owned electricity network have the same access to our free, fair independent dispute resolution service as those who buy directly from their provider.

What We Do

If you have a problem with your electricity, gas or water provider and you’re not happy with the response, we may be able to help you. 
  • We receive, investigate and facilitate the resolution of disputes between residential and small business customers and their energy, water retailers and distributors. We do this for energy customers across QLD and for water customers in South East QLD.
  • We promote our services throughout QLD to those who may need our assistance.
  • We identify systemic issues arising from complaints received from our customers. 
You can find out more about the types of complaints we can help with on our website. You can also lodge a complaint with us online or give us a call to discuss your complaint or make an appointment to meet us in person.
At A Glance
ombudsman
complaint
dispute resolution