If you have a problem with your electricity, gas or water provider and you’re not happy with the response, we may be able to help you.

We receive, investigate and facilitate the resolution of disputes between residential and small business customers and their energy, water retailers and distributors. We do this for energy customers across QLD and for water customers in South East QLD.
We promote our services throughout QLD to those who may need our assistance.
We identify systemic issues arising from complaints received from our customers.

You can find out more about the types of complaints we can help with on our website. You can also lodge a complaint with us online or give us a call to discuss your complaint or make an appointment to meet us in person.

Energy and Water Ombudsman Queensland